Study: Not all entry-level IT work headed offshore

CNET News.com covers a study by a UCB professorKaren Chapple who is looking at how some entry-level work is staying within the United States and not being sent offshore. One of the trends in recent years is companies who've moved jobs overseas to find a cheaper labor pool. This trend has been seen in help desk jobs on up to programming jobs. I know I have been effected by this trend on two different contracts I've been involved with. One company sent the whole division I was with over to Ireland, and the otehr sent the division over to Costa Rica.

One of the trends this study is pointing out is that entry-level help desk work is still staying within the United States. I think one of the primary reasons for this is that the help desk role is usually a customer service role and is one of the visual images customers get when tehy call for help. Another reason this role is staying within the US is many people feel if they are paying for First-Rate help they can't get it from a Third-World location.

It will be interesting to see what career path this will provide for individuals in the future.